Help for sneaky cats
For questions about Catastrophe, email hello@reel.money.
Tell us your device model, its iOS, iPadOS or Android version, the game version (shown at the bottom of Settings), and what happened. For a purchase problem, include the order id from your receipt: the App Store receipt email from Apple, or your Google Play receipt, where it starts with GPA.
Bought something that did not arrive?
Close the game and open it again with an internet connection, then go to Settings and tap “Restore purchases”. If it still has not arrived, email us with your order id.
Common questions
How do I restore my purchases?
Open Settings from the gear on the map or from the Pause menu, then tap “Restore purchases” under Purchases. Permanent items, such as the starter pack, premium cats, and the room theme, come back on any device signed in to the same Apple Account (iPhone and iPad) or Google account (Android).
Coins are consumable. Once they are added, they become part of the progress saved on your phone, so the App Store and Google Play cannot restore them. A device backup (iCloud, a computer backup or Android backup) keeps them safe when you change devices.
How do I move my progress to a new phone or tablet?
iPhone and iPad: your progress is included in iCloud Backup and in backups you make to a computer. When you set up the new iPhone or iPad from that backup, your levels, coins and items come with the game. iCloud backs up on its own schedule, usually while the device is charging, locked and on WiFi, so the last few levels you played may not be included.
Android: your progress is included in Android backup. Make sure backup is turned on in your old phone’s Android settings. When you set up the new phone, restore from that backup or copy data from your old phone, and your levels, coins, and items come with the game. If you install Catastrophe later, Android can still restore your latest backup when the app is installed.
Android makes backups on its own schedule, usually about once a day, so the last few levels you played may not be included. Settings labels vary by phone maker.
How do I turn off the daily reminder?
Open Settings in the game and switch off “Daily reminder” under Notifications. You can also turn off notifications for Catastrophe in your device’s settings: on iPhone and iPad under Notifications, then Catastrophe; on Android under Apps, then Catastrophe, then Notifications.
The reminder is optional and arrives once a day at most. The game only offers it after you finish your first Daily challenge.
How do I turn off vibration or sound?
In Settings, choose Full, Warnings only, or Off under Haptics. Sound effects and music each have their own switch and volume.
Do I need an internet connection?
No. You can play offline. Prices, purchases, and restores need a connection.
Where can I download it?
Catastrophe is free on Google Play for Android 8.0 and later: get it on Google Play. If it will not install, email us with the error message you see.
Delete your data
On iPhone and iPad, delete the app to remove your progress from your device; copies in iCloud or computer backups are managed in your device’s Settings. On Android, clear Catastrophe’s app storage in Android settings or uninstall the app; a copy in Android backup is managed in your Google account. There is no Catastrophe account to delete. See our Privacy Policy for purchase records and requests about data you sent to support.