How can we help?

For help with a voice clone, generation, purchase, or account, email hello@reel.money. Include “Voice Clone AI”, the Support ID shown in You, your device type, app version, and what happened. Never send your recovery key or private voice recordings.

Get a better voice sample

Use a quiet room, one speaker, and a clear recording without background music. The app shows the accepted sample length before you submit it.

Restore a purchase

Open You → Restore purchases using the store account that made the purchase. If it still does not appear, include the store order identifier when contacting support.

Recover voices and projects

In You → Keep your creations, save your recovery key before reinstalling or changing phones. Choose “I have a recovery key” to reopen the original workspace, including its remaining character balance. Store purchase restoration alone does not recover private content or all consumable purchases. Without the original device credential or saved key, we cannot reliably recover a private workspace.

Request account deletion

Open You → Delete account. You can also email us with your Support ID with the subject “Voice Clone AI account deletion”. We will verify the request before acting. Voice Clone AI content is scheduled for deletion within 30 days; necessary billing records may be retained as explained in our privacy policy.

Cancel a recurring subscription in the App Store or Google Play before requesting deletion. Deleting the app from your phone does not cancel a subscription.